Comments

  1. I do not use those plugins. However, you might want to look at any static files that these plugins store as temporary cache. Some of these files might directly affect the daily totals? Just a thought…

    August 8, 2011 at 1:40 pm |
  2. Ángel:

    First of all, you did a full backup (well done!), so the data is there, somewhere. Even if the uninstall of some plugin had deleted it, it would still be in the tarball or the sql dump.

    My guess is that the data is stored in the database so I would start looking at a copy of the sql for where the data is stored, and then compare it with the live db. If it’s not there, look at the files, and so on. (Oh, yes, the other option is to actually search some documentation on *where* is it stored)

    If the old data was deleted from your server, figure out by whom. If it is still at your home server, you need to check why it is not showing (eg. it could index it for each url, and consider that a different blog).

    Good luck

    August 9, 2011 at 5:11 am |
  3. netmeg:

    I had the exact same thing happen, and I’m pretty ticked about it. Found your post when researching it. The weird thing is that I installed Jetpack on four sites, and three of them could access the old stats just fine. But the fourth – which was the most important one, with half a million pageviews per day in some cases – all gone. Poof.

    August 28, 2011 at 1:24 pm |
  4. Deborah:

    There seems to be some sort of numeric blog identifier that WordPress.com uses behind the scenes to connect to Stats/JetPack. I know that when I copied my in-production blog to a development environment several months ago, my Stats page suddenly started showing the development blog’s name. It seems to be picking up the right statistics, but I can’t fix the way it’s listed in WordPress.com. I submitted a support query about 24 hours ago and haven’t heard back yet. They really need to update their documentation on this – it’s incredibly confusing.

    September 1, 2011 at 7:23 pm |
  5. Apparently what you need to do is deactivate the regular WP stats plugin first, and then activate and connect JetPack… However, that didn’t work for me (I suspect because I have several blogs linked to my 1 WP.com account). But, if you contact support at http://en.support.wordpress.com/contact/?jetpack=needs-service apparently the staff are pretty good at responding and fixing any problems…

    September 8, 2011 at 3:01 am |
  6. Ben:

    I ran into the same problem the day before yesterday when I was updating wp and plugins. I deactivated Jetpack and activated it again, I think it was then I lost all stats since 2008. Too bad.. I tried getting support from them but no answer yet. If they have a daily backup I’d love to have at least the raw data for the stats..

    Did you hear anything from them or make some other discoveries concerning this?

    January 9, 2012 at 7:43 pm |
  7. Hi again,

    You can probably view your old stats like I can. Just find the old blog_id and visit:

    https://dashboard.wordpress.com/wp-admin/index.php?page=stats&blog=xxx

    where xxx is blog-id.

    I solved the problem in this thread:
    http://wordpress.org/support/topic/jetpack-stats-lost

    Good luck!!

    January 16, 2012 at 4:09 am |

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