Just about a week ago, I wrote about the fantastic LG Optimus V on Virgin Mobile. There’s a lot of coverage about the Optimus V – a solid phone and great plan. I’ve had it for three weeks now, and I’m in love with the device itself and the plan too of course.
However, I noticed a problem. I’ve noticed dust under the screen of the phone. It sounds silly, but let me try to explain. The phone’s screen is covered with a generic universal protector cut to just size. That’s great. I clearly failed when putting it on and can tell there is a bit of dust here and there. You can easily see surface level dust and know what it is. The thing is, in the bottom left corner of my Optimus V, next to the memory card slot and above the options button, you can very easily see a small stream of dust under the screen.
You might notice the short white line emerging from the corner of the screen. That’s the dust line. From there, it quickly fans out in a triangular pattern and becomes very sparse. From what I can tell, there are other people having this problem with other LG Optimus models.
There is a thread about the dust problem on XDA-Developers. The Optimus V is mention at least once specifically in the thread.
Sad to say mine is an optimus V and it is also getting dusty under the screen. So people are saying that LG won’t cover this under warranty? If not I may try and open it and blow it myself. Is there a consensus as to where it’s getting in from? – (xda-developers forum)
This Optimus One video shows my problem (and I suspect many other’s problem as well) very accurately. It would certainly suck to need to switch to a new phone again but I’d rather do that than have dust infiltrating my precious device.
I want to know if other people experiencing this dust under the screen problem? I have my Radio Shack’s warranty and I imagine I have LG’s warranty. The phone works perfectly but it looks bad. I want it to last and if I need to get a new one or get it fixed, I’d prefer to do it sooner than later.
Update (June 2011)
It’s been about a month since I received a new LG Optimus from Radio Shack after returning my old dust filled model. Basically, I was sent a gift certificate via email with the credited price. Then I went into a Radio Shack yet again to re-buy the same phone. That worked out fine but it wasn’t exactly cheap. The credit was for $160.68, so that made me pay $39.31 for the phone itself and another $30 for plan that previously made this all possible. All in all, this came out around $246.08, which means I lost $85.23 in case to replace a phone with a defect that wasn’t my fault. Stay classy LG and you too Radio Shack, stay classy.
Update (May 2011)
On May 8th I brought my Virgin Mobile LG Optimus V into a RadioShack. At first they weren’t sure if I was talking about there being dust under the screen protector, but after explaining and showing them, they thought it was pretty strange too. They said they hadn’t seen it before, ever. Thanks to my $30 replacement plan, I am being credited $160.68 to cover the price of the phone plus tax. Unfortunately, when I bought the phone in February, the national price was only $150 but has since has increased to $199. So I’m still loosing out $75 (extra $30 to buy it again, another $30 for another replacement plan and $15 on tax) on another phone when it wasn’t my fault. I’ll update everyone on the results soon!